We are human and do make mistakes.
If you don't have the patience to work things out with us when we make a mistake--PLEASE DON'T BUY ANY OF OUR STUFF!!!!
We have been known to do things like mix up shipping labels and ship the wrong items to a pair of customers or get confused between two very similar items and ship the wrong one. We do, however, own up to such mistakes and make every effort to rectify them as expediently as possible. We will do everything we can to make sure you don't incur additional direct cost due to our error. However, we can't cover impact costs such lost or down time due to delay in getting you the right thing.
If we make a blatant error such as factually stating something is an item that it is not, we will refund you the item purchase price on its return, or work out some other settlement with you.
This does not include cases where we indicate that we are not sure about the item name or its function (we typically include a "?" after the key word when we are not sure) or where we got the item with a label attached that turns out to be for something else. With our inventory of unusual, unique items, we are sometime clueless as to what some of them are. At best, we may know what the item is but have no idea what the difference is between one brand or model and another. An item can look complete to us but having no expertise, we will not realize that it is missing some critical part or that it is not functional without some other attachment.
We reserve the right to make typographical and grammatical errors. Unintentional errors are subject to change at any time. Due to severe character count limits in item listing titles, these often have intentional spelling and grammatical errors as a result of our trying to convey as much key information as possible without exceeding the character count.
Another common area of mistake is inventory errors. We may have a walk-in customer or we may break something and forget to remove it from inventory. The most common problem is that we loose track of the location of an item when we are moving items around from one warehouse to another or just rearranging them within a warehouse. We still have the item, we just can't figure out where it is hiding amongst our thousands of items, in spite of spending inordinate staff hours looking. These items always turn up--within a few weeks when we are looking for something else, or in a few years when we are moving to another warehouse. In a few cases, we may be able to substitute a similar item that meets the customers requirements but in most cases, we just have to say we are sorry that we can't find the item and cancel the transaction.